How it works

Purchase

Samsung Galaxy Note 20/Note 20 Ultra Trade-in Promotion

To take advantage of this promotion you must purchase a Samsung Galaxy Note 20/Note 20 Ultra between 05 August 2020 and 30 September 2020 from one of the participating retailers. Please read the full terms and conditions for list of participating retailers.

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Devices page.

 

Samsung Galaxy Watch 3/Watch Active 2 Trade-in Promotion

To take advantage of this promotion you must purchase a Samsung Galaxy Watch 3/Galaxy Watch Active 2 between 05 August 2020 and 30 September 2020 from one of the participating retailers. Please read the full terms and conditions for list of participating retailers.

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Watches page.

 

Samsung Galaxy Tab S7/Tab S7+ Trade-in Promotion

To take advantage of this promotion you must purchase a Samsung Galaxy Tab S7/S7+ between 05 August 2020 and 30 September 2020 from one of the participating retailers. Please read the full terms and conditions for list of participating retailers.

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Tablets page.

 

Samsung Galaxy S20/S20+/S20 Ultra Trade-in Promotion

To take advantage of this promotion you must purchase a Samsung Galaxy S20/S20+/S20 Ultra between 01 July 2020 and 30 September 2020 from one of the participating retailers. Please read the full terms and conditions for list of participating retailers.

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Devices page.

 

Samsung Galaxy A41/A51/A51 5G/A71 Trade-in Promotion

To take advantage of this promotion you must purchase a Samsung Galaxy A41/A51/A51 5G/A71 between 01 July 2020 and 30 September 2020 from one of the participating retailers. Please read the full terms and conditions for list of participating retailers.

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Devices page.

 


 

Claim

You must submit your claim by 30 September 2020 and post the trade in device to us to reach us before 14 October 2020

You will receive a notification email of your trade in submission from samsung@tradeinresponse.co.uk.


Return

Once we have received your old device, our engineers will carry out an inspection and send you an email confirming the validation of your claim from samsung@tradeinresponse.co.uk


Payment

After we receive the product, we will inspect it within 2 working days . If the phone matches the condition you have described in the sell order form, then you will be paid within 24 hours*. If the phone does not match the condition then we will send you an email with a revised quote. At this point, you can accept the revised quote or reject the quote. If you accept the revised quote then you will be paid within 24 hours* . If you reject the revised quote then we will ship your old phone back to you free of charge. *working hours


Questions

Visit the Support Page for Frequently Asked Questions & Contact details.

For questions regarding the status of your claim, please email samsung@tradeinresponse.co.uk.