How it works

Purchase

Purchased a Samsung Galaxy S20FE 5G?

You may be eligible for a trade-in bonus of £100 on the top of the standard offer value.

Claim by: 14 January 2022

See full terms and conditions for more details and for list of participating retailers


Purchased a Samsung Galaxy S21 5G/S21 Plus 5G/S21 Ultra 5G?

You may be eligible for a trade-in bonus of £150 on the top of the standard offer value.

Claim by: 14 January 2022

See full terms and conditions for more details and for list of participating retailers


Purchased a Samsung Galaxy Z Fold3 or Z Flip3?

You may be eligible for a trade-in bonus of £250 on the top of the standard offer value.

Claim by: 14 January 2022

See full terms and conditions for more details and for list of participating retailers


Purchased a Samsung Galaxy Watch4 or Watch4 Classic?

You may be eligible for a trade-in bonus of £75 for purchasing a Watch4 or £100 for purchasing a Watch4 Classic on the top of the standard offer value.

Claim by: 16 November 2021

Please read the full terms and conditions for more details and for list of participating retailers.


 

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Devices page.

 

Claim

You will receive a notification email of your trade in submission from samsung@tradeinresponse.co.uk.


Return

Once we have received your old device, our engineers will carry out an inspection and send you an email confirming the validation of your claim from samsung@tradeinresponse.co.uk


Payment

After we receive the product, we will inspect it within 2 working days . If the phone matches the condition you have described in the sell order form, then you will be paid within 24 hours*. If the phone does not match the condition then we will send you an email with a revised quote. At this point, you can accept the revised quote or reject the quote. If you accept the revised quote then you will be paid within 24 hours* . If you reject the revised quote then we will ship your old phone back to you free of charge. *working hours


Questions

Visit the Support Page for Frequently Asked Questions & Contact details.

For questions regarding the status of your claim, please email samsung@tradeinresponse.co.uk.