How it works

Purchase

To take advantage of this promotion you must purchase a Samsung Galaxy S20FE 4G/S20FE 5G or S21 5G/S21 Plus 5G/S21 Ultra 5G or Z Flip/Z Flip 5G between 15 January 2021 and 31 March 2021 from one of the participating retailers. Please read the full terms and conditions for list of participating retailers.

 

Purchased a Samsung Galaxy S20FE 4G/S20FE 5G or Z Flip/Z Flip 5G?

You may be eligible for a trade-in bonus of £100 on the top of the standard offer value.

 

Purchased a Samsung Galaxy S21 5G/S21 Plus 5G/S21 Ultra 5G?

You may be eligible for a trade-in bonus of £150 on the top of the standard offer value.

 

You can view the qualifying trade-in models for this promotion on the Eligible Trade-in Devices page.

Please read the full terms and conditions for more details and list of participating retailers.


 

Claim

You must submit your claim by 31 March 2021 and post the trade in device to us to reach us before 14 April 2021

You will receive a notification email of your trade in submission from samsung@tradeinresponse.co.uk.


Return

Once we have received your old device, our engineers will carry out an inspection and send you an email confirming the validation of your claim from samsung@tradeinresponse.co.uk


Payment

After we receive the product, we will inspect it within 2 working days . If the phone matches the condition you have described in the sell order form, then you will be paid within 24 hours*. If the phone does not match the condition then we will send you an email with a revised quote. At this point, you can accept the revised quote or reject the quote. If you accept the revised quote then you will be paid within 24 hours* . If you reject the revised quote then we will ship your old phone back to you free of charge. *working hours


Questions

Visit the Support Page for Frequently Asked Questions & Contact details.

For questions regarding the status of your claim, please email samsung@tradeinresponse.co.uk.