Frequently Asked Questions

Please check our list of frequently asked questions. If your question is not covered in these FAQs, please use the contact us form

Samsung Galaxy S4 (i9505)
Samsung Galaxy S5 (G900F)
Samsung Galaxy S6 (G920F)
Samsung Galaxy S6 Edge (G925F)
Samsung Galaxy S6 Edge Plus (G928F)
Samsung Galaxy S7 (G930F)
Samsung Galaxy S7 Edge (G935F)
Apple iPhone 5
Apple iPhone 5s
Apple iPhone 6
Apple iPhone 6 Plus
Apple iPhone 6s
Apple iPhone 6s Plus
Apple iPhone 7
Apple iPhone 7 Plus

If you are seeing this message "“is not a valid IMEI or already used” please contact us via live chat or email Please provide us with the IMEI of the S8/S8+ so we can verify the IMEI.

If the IMEI does not match what you entered but the same model is being shipped this is not a problem. The IMEI will be updated when the device is received

No, please do not ship your device using the returns packaging provided with your new device. You will receive a seperate returns pack several days after receiving your new device.

Yes, if there is a crack on the screen of your handset the device is faulty.

If your device is faulty or damaged you can still participate in the promotion. You will receive the current faulty value of your device plus £50.

You can purchase your device in-store or online to be eligible for this offer (Participating retailers; Amazon (Amazon Marketplace not included), Argos, John Lewis, Littlewoods, Mobile Phones Direct, Three and Very).

Purchase a promotional device between 1st November 2017 and 31st December 2017. Claims must be submitted by 15th January 2018.

Payment will be sent the same day the device is processed. Including the £50 bonus.

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